Refund policy

We want you to be completely satisfied with your order. Please review our updated policy below for returns, refunds, and exchanges.

Products

Return Window & Authorization

  • Return Window: If you are not satisfied with your purchase, you may return the item within 14 days from the purchase date for a full refund of the product price. Shipping and insurance fees are non-refundable, unless the return is due to our error (see "Shipping, Damages, & Defects").
  • Initiate a Return: All returns require prior authorization. Unauthorized returns will not be accepted. To start a return, please email us at hello@nicolewillaimspr.com with your order number and the reason for your return.

Return Eligibility & Conditions

To be eligible for a return, the item must meet the following conditions:

  • It must be in its original condition: unused, unwashed, and free from makeup, stains, odors, pet hair, or any alterations.
  • All original tags, stickers, and packaging must be intact.

Non-Returnable or Non-Exchangeable Items

We do not accept returns or exchanges for the following items unless they arrive damaged or defective:

  • Custom or personalized items
  • Digital downloads (see "Digital Products Policy")
  • Items marked as final sale
  • Used or opened products
  • Dated planners
  • Gift cards

Refunds & Replacements

Refunds will be issued when:

  • The item is returned in mint condition within the 14-day window.
  • The product received is significantly different than described.
  • A replacement is unavailable for a defective or sold-out item.
  • Express shipping was paid, and the order was not shipped within 3 business days due to our error.

Replacements will be issued when:

  • You receive the wrong item.
  • Your item has a verifiable manufacturing defect.
  • Your insured item is lost or damaged in transit.

Situations Where Refunds Cannot Be Offered:

We cannot offer refunds for:

  • Delays caused by postal services or customs.
  • Incorrect or incomplete addresses entered by the customer.
  • Refusal to pay import taxes or duties.
  • Items damaged due to improper packaging during the return shipment.

Shipping, Damages, & Defects

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
  • Damaged or Defective Items: If your item arrives damaged or with a manufacturing defect, we will work to resolve it promptly. Please email us photos of the item and packaging within 48 hours of delivery.
  • Tracking: All customers are responsible for tracking their return shipments. We recommend using a tracked service to ensure your return arrives safely.

Order Changes or Cancellations

If you need to cancel or amend an order before it ships, we are happy to assist.

  • Cancellation Fee: Please note that a non-refundable 3.5% credit card fee and a $5 administrative fee will be deducted from your refund for cancellations or partial refunds.

Digital Products Policy

  • Final Sale: Digital products (printables, downloads) are non-refundable.
  • Download Expiration: All digital downloads have an expiration period. If your download link expires before you can access it, please contact us for a one-time reactivation.

Services Policy

Due to the nature of our services and the resources allocated to vetting, onboarding, and supporting our members, we are unable to offer a refund for the initial deposit or the cost of membership.

Service Guarantee: If we fail to deliver according to our terms and conditions, we will happily provide an additional month or two of service as compensation.


Final Notes

If you have any questions, please don’t hesitate to reach out. We’re here to help!